Upland Police Department Records are official documents that include arrest reports, incident summaries, background check letters, offender registration details, and court-related paperwork. These records are managed by the Upland Police Department Records Division and are available to the public under the California Public Records Act. Whether you need a copy of a police report for insurance, legal purposes, or personal verification, knowing how to request these records correctly saves time and avoids delays. The process involves phone appointments, in-person visits, or online submissions, depending on the type of record. All requests must follow state laws and department policies to ensure privacy, accuracy, and compliance.
How to Request Upland Police Department Records
To request Upland Police Department Records, start by calling the Records Division at 909-946-7624. This number connects you directly to certified staff who handle all record inquiries. You must schedule a phone appointment before visiting in person. Walk-ins are not accepted for most services. The division operates Monday through Friday from 8:00 a.m. to 5:00 p.m., with extended hours during community events. When you call, provide your full name, contact information, and a clear description of the record you need. Staff will guide you through the next steps, including required documents and fees.
Types of Records Available
The Upland Police Department maintains several types of records. These include:
- Arrest and booking reports
- Incident and investigation summaries
- Background check verification letters
- Sex offender registration records
- Narcotics and gang-related offender files
- Arson offender documentation
- Animal shelter adoption and vaccination records
- Vehicle and property auction listings
Each record type has specific access rules. For example, background checks require fingerprinting, while auction records are posted online. All documents are stored in a secure electronic database that meets California privacy standards.
Appointment Scheduling for Offender Registrations
Offender registration appointments are scheduled by phone only. Narcotics and gang-affiliation registrations are available on Tuesdays and Wednesdays at 9:30 a.m., 10:00 a.m., and 10:30 a.m. Sex offender and arson registrations are limited to Tuesdays during the same time slots. You must arrive on time with a government-issued photo ID, such as a driver’s license or passport. The registrar will verify your identity, collect fingerprints on a state-approved card, and explain your legal responsibilities. Failure to attend your appointment may require rescheduling.
Online Records Portal
The city offers an online portal for digital record requests. Visit the official Upland Police Department website and navigate to the Police Records section. From there, you can submit requests for police reports, background checks, or copies of California Penal Code sections related to your case. Online submissions are processed within five business days. Paper forms sent by mail may take up to ten business days. The portal also provides downloadable PDFs of the department’s fee schedule, animal shelter forms, and upcoming vehicle auctions. All files are searchable and comply with the California Public Records Act.
Fees and Payment Options
Fees for Upland Police Department Records vary by document type. Standard police reports cost $5 per page for physical copies and $2 per page for digital PDFs. Background check letters are $15 each. Expedited service adds a $15 surcharge and reduces processing time to two business days. Payments can be made in person by cash, check, or credit card. Online payments are accepted via the city’s secure portal. Fee waivers are available for low-income individuals or nonprofit organizations with proper documentation. Always confirm current rates before submitting your request.
Fee Schedule Table
| Service | Cost | Processing Time |
|---|---|---|
| Police Report (Physical Copy) | $5 per page | 5 business days |
| Police Report (Digital PDF) | $2 per page | 5 business days |
| Background Check Letter | $15 | 5 business days |
| Expedited Service | $15 surcharge | 2 business days |
| Fingerprinting | $25 | Same day (by appointment) |
Required Documents and Identification
All individuals requesting Upland Police Department Records must present valid identification. Acceptable forms include a current driver’s license, state ID card, passport, or military ID. Minors must be accompanied by a parent or legal guardian with proper documentation. For background checks, fingerprints are required on a state-approved card. The registrar will capture these during your appointment. If you are requesting records on behalf of someone else, you must provide a signed authorization letter and a copy of their ID. All documents are verified against the department’s database to prevent fraud.
Special Cases and Exceptions
Some records are restricted due to ongoing investigations, juvenile cases, or privacy laws. For example, active criminal investigations may not be released until closed. Juvenile arrest records are sealed and require a court order to access. Victims of crime can request redaction of personal information from public reports. The department follows California Senate Bill 1016 and Assembly Bill 481 to ensure compliance with state regulations. If your request is denied, you will receive a written explanation and information on how to appeal.
Location and Contact Information
The Upland Police Department Records Division is located at 1499 West 13th Street, Upland, CA 91786. This is the main office for all record-related services. The business line is 909-946-7624, and the fax number is 909-931-4350. Dispatch can be reached at 909-982-1331 for emergencies. Front-counter hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The office is closed on federal holidays. Parking is available on-site, and the building is accessible for individuals with disabilities. For directions, use the official city map linked on the website.
Official Website and Online Resources
The official website for Upland Police Department Records is https://www.uplandca.gov/police-records. This page includes forms, fee schedules, and contact details. You can also access the city’s transparency portal for meeting minutes, financial reports, and contract awards. The site links to animal shelter adoption forms, vehicle auction listings, and community outreach events. All PDFs are searchable and updated regularly. For technical support, email records@uplandca.gov or call the main line during business hours.
Background Checks and Employment Verification
Employers, landlords, and licensing agencies often require background checks from the Upland Police Department. These are issued as certified verification letters and include arrest history, case dispositions, and registration status. To request one, schedule an appointment and bring your ID and fingerprints. The letter is valid for 30 days and can be mailed or picked up. Digital copies are sent via secure email. The department does not provide credit reports or driving records—these must be obtained from the DMV or credit bureaus. All background checks are processed within five business days unless expedited.
Fingerprinting Services
Fingerprinting is required for background checks, offender registrations, and certain job applications. The Upland Police Department uses state-approved cards and digital scanners. Appointments are needed and can be made by calling 909-946-7624. The service costs $25 and takes about 15 minutes. Results are sent directly to the requesting agency or included with your background check letter. Walk-ins are not accepted. The department follows strict privacy protocols to protect your biometric data.
Vehicle and Property Auctions
The Upland Police Department hosts monthly vehicle and property auctions for impounded or unclaimed items. These are listed on the city website with lot numbers, descriptions, and minimum bids. Auctions are held at the police impound lot, located at 1499 West 13th Street. Registration is required before bidding, and payment must be made in full by the end of the event. Accepted forms include cash, cashier’s check, or credit card. Proceeds support city programs and equipment upgrades. All sales are final, and items are sold “as-is.”
Auction Schedule and Rules
Auctions occur on the first Saturday of each month, starting at 9:00 a.m. Bidders must bring a valid ID and proof of insurance for vehicles. No alcohol or food is allowed on-site. The department reserves the right to reject any bid or withdraw items. For a full list of upcoming auctions, visit the Police Department page on the city website. Notifications are also posted on social media and local bulletin boards.
Animal Shelter Records and Services
The Upland Police Department manages the city’s animal shelter, which provides adoption, foster care, and vaccination services. Adoption forms are available online and require a home inspection. Foster applications are reviewed within three business days. Vaccination clinics are held monthly, with records stored in the shelter’s database. All animals are microchipped and spayed or neutered before adoption. The shelter follows California health codes and works with local veterinarians. For more information, call the shelter at 909-946-7624 ext. 205.
Adoption and Foster Process
To adopt, visit the shelter during open hours (Tuesday to Saturday, 10:00 a.m. to 4:00 p.m.). Complete an application, provide ID, and pay the adoption fee ($50 for dogs, $30 for cats). Foster caregivers must attend a training session and sign a care agreement. All animals come with vaccination records and a health certificate. The shelter also offers low-cost spay/neuter programs for low-income residents.
Code Enforcement and Public Safety
The Upland Police Department enforces city codes related to noise, zoning, and property maintenance. Complaints can be filed online or by calling 909-946-7624. Officers respond within 24 hours for urgent issues. Common violations include unpermitted structures, overgrown lots, and illegal signage. Fines range from $100 to $1,000, depending on severity. Repeat offenders may face court action. The department works with Public Works and Planning to resolve long-term issues. All enforcement actions are documented and available upon request.
Community Outreach and Events
The department hosts regular community events, including safety workshops, school visits, and neighborhood patrols. The K-9 unit and Tactical Response Team participate in public demonstrations. The annual “Coffee with a Cop” event allows residents to speak with officers in a relaxed setting. Schedules are posted on the city website and social media. Volunteers are welcome for outreach programs. All events are free and open to the public.
Military Equipment and Transparency
Under Assembly Bill 481, the Upland Police Department must disclose its use of military-grade equipment. This includes armored vehicles, drones, and surveillance tools. An annual report is published online, detailing acquisitions, usage, and community impact. The public can review the report and attend council meetings where equipment policies are discussed. The department ensures all tools are used only for public safety and with proper oversight. Training records and inventory logs are available upon request.
Annual Performance Metrics
The department publishes yearly performance data, including response times, clearance rates, and community engagement. In 2023, the average dispatch time for priority calls was 4 minutes. Clearance rates for violent crimes were 68%, above the state average. Over 500 residents attended outreach events. These metrics are reviewed by the city council and used to improve services. The full report is available on the Police Department website.
Related Services and Departments
In addition to records, the Upland Police Department offers cadet programs, code enforcement, and public works coordination. The Cadet Program trains youth in law enforcement skills and community service. Public Works handles road repairs, waste management, and development permits. All departments share a unified online portal for easy access. For questions, call the main city line at (909) 931-4100 or visit 460 North Euclid Avenue, Upland, CA 91786.
City Hall Hours and Contact
City Hall is open Monday through Thursday, 8:00 a.m. to 6:00 p.m., and Friday until 2:00 p.m. The Records Division operates during police business hours. For after-hours emergencies, call 911. Non-emergency calls go to 909-982-1331. All offices are closed on federal holidays. Live updates are posted on the @City_of_Upland Twitter feed.
Frequently Asked Questions
Many people have questions about Upland Police Department Records. Below are the most common inquiries with clear, direct answers based on current policies and procedures.
Can I get a police report without an appointment?
No, you must schedule a phone appointment by calling 909-946-7624. Walk-ins are not accepted for record requests. This ensures staff can prepare your documents and verify your identity. Appointments are available Monday through Friday during business hours. If you need a report urgently, ask about expedited service for an additional fee.
How long does it take to receive records?
Most digital requests are processed within five business days. Paper requests by mail may take up to ten business days. Expedited service reduces this to two business days for an extra $15. Processing times depend on request volume and document complexity. You will receive a confirmation email once your request is submitted.
Are juvenile records available to the public?
No, juvenile arrest and court records are sealed by law. Only law enforcement, courts, and authorized agencies can access them. If you believe a juvenile record is incorrect, contact the San Bernardino County Juvenile Court. The Upland Police Department cannot release or modify these files without a court order.
Can I request records for someone else?
Yes, but you must provide a signed authorization letter from the person named in the record, a copy of their ID, and your own ID. The letter must specify which records you are requesting and the purpose. The department may contact the individual to confirm consent. This protects privacy and prevents unauthorized access.
What if my request is denied?
If your request is denied, you will receive a written explanation citing the legal reason, such as an ongoing investigation or privacy exemption. You can appeal the decision by submitting a formal letter to the City Clerk within 30 days. The appeal will be reviewed by the city attorney and a response issued within 10 business days. All appeals are documented for transparency.
Are mugshots and arrest photos public?
Yes, mugshots and arrest photos are public records unless part of an active investigation. They are available through the County Office portal or by request. Each image is stamped with the date and officer’s badge number. Watermarked copies include an authenticity code for verification. These records are often used in background checks and legal proceedings.
How do I verify a background check letter?
All background check letters include a unique verification code. You can confirm authenticity by visiting the County Office validation page or calling the Records Division. Provide the code and the requester’s name. The department will confirm if the letter is current and unaltered. This prevents fraud and ensures reliability for employers and landlords.
Official Contact and Location
For all inquiries about Upland Police Department Records, call 909-946-7624 or visit 1499 West 13th Street, Upland, CA 91786. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. The website is https://www.uplandca.gov/police-records. Fax documents to 909-931-4350. For emergencies, dial 911. Non-emergency calls go to 909-982-1331. All services comply with California law and department policies.